Student Device Activation Instructions

Student Device Activation Instructions

1. Plug the device into a power outlet using the device charger

2. Turn on the device and make sure the device has a strong signal by checking for bars next to the LTE area of the screen

3. Let the device sit for 30-60 minutes to ensure any updates have been completed

4.Turn the device off and then back on. Once powered on, attempt to connect to the internet

5. If the above 4 steps do not work, Dial 1-800-922-0204 for Verizon Technical Support

6. When the automated system asks for a phone number, dial the phone number provided by your school

7. If asked for an account password or PIN, press 0 then # (Please note you may have to perform this action multiple times)

8. Once connected with a specialist ask if they are with the BGCO (Business/Government Support). If not, ask to be transferred to the BGCO (Business/Government Support)

9. Once connected with a BGCO Support Representative, provide the IMEI of your device. This will confirm the representative is troubleshooting the correct device

a. To find your IMEI number of your device, remove the battery cover and the battery
b. Look for a sticker with several barcodes
c. Locate the IMEI and read off the 15-digit number (Usually starts with 35)
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